Refund policy

At Elvique Living, we want you to be satisfied with your purchase. If you are not completely happy with your order, our Return and Refund Policy explains how to request a return or refund.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The product must be in new, unused condition.

  • The product must be returned in its original packaging.

  • The product must include all original accessories and components, where applicable.

  • You must contact us by email before returning any item.

Please ensure that your product meets these requirements before requesting a return.

2. Return Timeframe

Although our return policy allows you to request a return within 30 days of delivery, the product must be sent back within 14 days of your return request being approved.

Please contact us promptly to initiate your return and receive instructions on where to send your item.

3. How to Request a Return

To initiate a return, email us at info@elviqueliving.shop with the following information:

  • Your order number.

  • The name of the product you wish to return.

  • The reason for your return.

  • Photos of the product, if it is damaged or defective.

Our team will review your request and provide further instructions. Please do not send products back before receiving return instructions from us.

4. Refund Policy

We offer a 10-day refund processing policy. Once your returned product has been received and inspected, eligible refunds will be processed within 10 business days.

Refunds will generally be issued to your original payment method. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

If your refund has not appeared after the processing period and your payment provider's usual posting time, please contact us for assistance.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please email us at info@elviqueliving.shop as soon as possible. Include your order number, a description of the issue, and clear photos of the item where applicable.

We will review the issue and work with you to determine an appropriate resolution.

6. Return Shipping

Please contact us before shipping any item back. Our team will provide the applicable return instructions.

Any return shipping costs and responsibility for return postage will be communicated when your return is approved, subject to applicable law. If an item is damaged, defective, or incorrect, please contact us before paying for return shipping so we can assist you.

7. Items That Do Not Meet Return Requirements

Products that are used, damaged due to misuse, or returned without their original packaging may not qualify for a standard return, subject to applicable consumer protection laws.

Nothing in this policy limits any rights you may have under applicable law.

8. Cancellations

If you need to cancel an order, contact us as soon as possible at info@elviqueliving.shop. We cannot guarantee cancellation once an order has been processed or shipped.

9. Contact Information

For all return and refund inquiries, please contact us using the details below.

 Name: Elvique Living
Email: info@elviqueliving.shop
Phone: (513) 221-8333
Address: 174 W McMillan St, Cincinnati, Ohio 45219, United States

We appreciate your business and will do our best to make your experience with Elvique Living smooth and convenient.