FAQs

Welcome to Elvique Living! Find answers to some of our most common questions below. If you need additional assistance, our customer support team is happy to help.

1. What products do you offer?

Elvique Living offers decorative home products designed to add warmth, style, and charm to your living spaces. Our collection includes decorative lighting and flameless candles for everyday décor, special occasions, and gifting.

2. Where do you ship?

We currently ship within the United States only. Unfortunately, we do not offer international shipping at this time.

3. Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the United States. There are no standard shipping charges added at checkout.

4. How long does shipping take?

Our estimated total delivery time is 5–8 business days, including processing and transit.

Order processing: 2–3 business days
Transit time: 3–5 business days

Delivery times may vary due to carrier delays, weather conditions, holidays, or other unexpected circumstances.

5. How can I track my order?

Once your order has shipped, you may receive a shipping confirmation email with tracking information, when available. Please allow some time for tracking updates to appear.

6. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at info@elviqueliving.shop. We cannot guarantee changes or cancellations after an order has been processed or shipped.

7. What is your return policy?

We offer a 30-day return policy from the date of delivery. To qualify for a standard return, items must be unused, in new condition, and in their original packaging.

Please contact us by email before returning an item. Once your return is approved, the product must be sent back within 14 days.

8. How do I request a return?

Email info@elviqueliving.shop with your order number, the product you wish to return, and the reason for your return. If your item is damaged or defective, please include photos where possible.

Our team will review your request and provide return instructions.

9. How long do refunds take?

Eligible refunds are processed within 10 business days after the returned item has been received and inspected. Refunds are generally issued to your original payment method. Your bank or payment provider may require additional time to post the funds.

10. What if my order arrives damaged or incorrect?

We're sorry if something isn't right with your order. Please contact info@elviqueliving.shop with your order number, a description of the issue, and photos of the item if possible. We'll review the situation and help determine the next steps.

11. What should I do if my package is delayed or missing?

If your package is delayed, marked as delivered but hasn't arrived, or appears to be lost, please contact our customer support team. Include your order number and tracking information, if available, so we can assist you.